Recognise imposter websites

Being the victim of an online hack or scam can happen to anyone. Many of these attacks can be avoided by using caution and security measures. Here are a few tips to help you protect your data and stay safe online.

01

DEGIRO website use

Be sure to always check the DEGIRO website URL before entering any personal information.

For all of our websites, for all country domains, ‘DEGIRO’ is always fully spelled out. For example, for the UK it’s: https://www.degiro.com/uk.

In addition to checking the URL itself, it’s smart to check if the URL has a closed lock shown in the search bar left of the URL. All official DEGIRO websites have a valid certificate, the lock is proof of this. You can view the certificate by clicking on the lock. A menu will appear where you can choose ‘Connection is secure’ and go to ‘Certificate is valid’ to view details.

degiro.com/uk

Websites using the DEGIRO domain without showing this lock are fake and not under our control, please don’t use these websites.

02

DEGIRO e-mail communication

We use various e-mail addresses to reach out to you. The address we use depends on the type of communication we send to you. If you get an e-mail from us, always check if it’s an official e-mail address:

  • General newsletter communication: no-reply@mail.degiro.com
  • E-mails from our Service Desk: clients@degiro.com
  • While the first part of the e-mail address (before the @) may vary, official DEGIRO e-mail addresses always end with '@account.degiro.com', '@mail.degiro.com' or '@degiro.com'.

03

Trading platform

There are two ways for you to log in to our trading platform:

  • Directly through the mobile app (Apple or Android)
  • Directly by clicking the button in the top right corner of our official website.

04

File links

In our communication, we sometimes link to files. These contain extra info to help you find specific information or explain some matters. As with our websites, file links make use of 'DEGIRO' spelled out in full followed by the top-level domain for your country ‘degiro.com/uk' or, in case of international documents 'degiro.com'.

Example: In some of our e-mails, if you click on the highlighted word ’Terms and Conditions’ you will be redirected to the corresponding PDF file with the description ‘degiro.com/pdf/name of the pdf’ or ‘degiro.com/uk/pdf/name of the pdf’ or DEGIRO as part of the URL. Never open files or links before you verify the e-mail address.

https://www.degiro.com/uk/
data/pdf/uk/UK_Feeschedule.pdf

05

We don’t ask for your password

If we communicate with you, we will never ask for your password. You can ignore any e-mails, messages, phone calls, websites or people requesting this information. Don’t click on links, hang up the phone and delete e-mails if personal information like this is requested. Please also let our Service Desk know if this happens. In addition, according to our Client Agreement it is prohibited to share your password with a third party.

06

Check the IBAN when you are transferring money

We may contact you by phone or e-mail in case of a margin call. We'll ask you to transfer money to the IBAN associated with your account to resolve the deficit on your account. If the IBAN in the request is not the same as IBAN displayed in your platform or app, please ignore this request and let our Service Desk know.

07

Login and financial advice: beware

As an execution-only broker, we don’t provide investment advice. When a (supposed) DEGIRO employee contacts you via phone, e-mail or any other way to give advice or ask for your login details, please don’t respond. Also, we never link to the login page directly. Instead, we might use the official homepage or any other page where you can find the ‘Log in’ button in the top right corner.

08

Extra security for your DEGIRO investment account

To add an extra security measure to your account, you have the option to enable two-factor-authentication. This is an additional security setting that you can set up when you are logged in. Set up 2FA in less than five minutes, we explain how in our FAQ. Here are some more ways you can protect your account:

  • You should never share your password
  • It is recommended to change your password every three months
  • It is recommended to use a password with at least 12 characters, containing one upper case letter, one symbol (e.g., !@*^&) and one number
  • Try not to store your password on your phone, PC or in a physical notebook, use a password manager instead
  • Try not to use the ‘save password’ feature on your phone or computer. Despite its convenience, it’s a security risk
  • Always lock your device
  • Log out of your account when leaving your computer
  • Be careful with unsecured internet connections, such as public WiFi networks
  • Frequently scan your computer or phone for viruses
  • Use a VPN (virtual private network) to establish a secure network connection when using public networks
  • Make sure that the devices you use to log in to our trading platform are also safe and secure
  • You should use different passwords for all your accounts (not just DEGIRO accounts)
  • Be aware of different time zones and opening hours for certain exchanges when trading
  • In case of a technical issue, it’s possible to place an order through e-mail or phone, see our FAQ on how this works
  • Don’t forward e-mails from DEGIRO to others. Your e-mails may contain sensitive account information
  • Instead of connecting your phone to a public charging USB port, use an AC power outlet, portable battery power bank or data-blocker device, for example
  • Always update your DEGIRO app to the latest version

Contact us

If you think you have been a victim of phishing, a scam or an attempted scam, please inform the police or relevant authorities and let us know at: accountsecurity@degiro.com.

If you suspect that your account has been compromised and a third-party has unauthorised access to your account, you may request us to temporarily block your account. See our Client Agreement for more information.

Thank you for reporting. If you have fallen victim to cybercrime, please contact the police or your local authorities, especially when there is damage or potential for future damage.

If you also report spam, phishing, scams, or any other types of online attacks to us, you’ll help us with improving our security measures, for you and other investors.

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Investing involves risks. You can lose your invested funds. We advise you to only invest in financial products which match your knowledge and experience. This is not investment advice.

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We want to empower people to become the best investors they can be. By offering a universe of possibilities and choices on our user-friendly platform, we are removing barriers to make investing accessible to everyone: beginners or experts. You get access to a wide variety of products on more than 50 global exchanges to have the freedom to invest the way you like. In our world, you also get great value for money. So, without compromising an inch on the quality, security and range of our investment services, we offer incredibly low fees. Prioritising your needs has helped us become the leading European online broker. Our 2.5+ million clients and 100+ international awards are proof of our success.

This communication is issued on behalf of flatexDEGIRO Bank AG and has been approved as a financial promotion on 3rd August 2023, for the purposes of section 21 of the Financial Services Market Act 2000 (FSMA), by Resolution Compliance Limited which is authorised and regulated by the Financial Conduct Authority (FRN:574048). flatexDEGIRO Bank AG is an overseas firm which is not authorised by the Financial Conduct Authority. This means that the FCA Rules made under FSMA for the protection of retail clients do not apply to the services provided by flatexDEGIRO Bank AG but investors are instead protected under applicable German law and Dutch law rules that apply to flatexDEGIRO Bank AG. Investors are not protected by the UK Financial Services Compensation Scheme.

flatexDEGIRO Bank Dutch Branch, a foreign branch of flatexDEGIRO Bank AG | Amstelplein 1, 1096HA Amsterdam | phone: +31 20 261 3072 | e-mail: clients@degiro.com | flatexDEGIRO Bank Dutch Branch is registered with the Dutch Chamber of Commerce under number 82510245. | flatexDEGIRO Bank Dutch Branch, trading under the name DEGIRO, is the Dutch branch of flatexDEGIRO Bank AG. flatexDEGIRO Bank AG is an overseas company primarily supervised by the German financial regulator (BaFin). In the Netherlands, flatexDEGIRO Bank Dutch Branch is registered with DNB and supervised by AFM and DNB. | flatexDEGIRO Bank AG is a licensed German bank supervised by the German financial regulator and registered with the German Chamber of Commerce under number HRB 105687.

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Terms and conditions for the £100 transaction fees offer

If you activate your DEGIRO investment account before the 1 July 2024, DEGIRO will reimburse your transaction fees up to £100. The following conditions apply to this offer:

  • The offer is valid until (including) 30 June 2024.
  • During the offer period, new clients who have activated an account will receive up to £100 in transaction fees reimbursed.
  • The first transaction costs (commission and external handling fees) up to £100 within the timeframe until 31 July 2024 will be reimbursed.
  • Currency handling fees (Auto FX trader) are not eligible to be refunded with this promotion.
  • We will reimburse the transaction costs and external handling fees you have spent (up to a maximum of £100) to your DEGIRO account in early August 2024.
  • This offer is only valid for new clients with an UK DEGIRO account.
  • To be eligible for this offer, the new client needs to make a first deposit to validate the account (minimum deposit is £0.01) and activate their DEGIRO account.
  • New clients who started their registration before the offer period, but activate their DEGIRO account during the offer period, are also eligible for this offer.
  • If an existing account is already linked to the address of the new client, participation is excluded.
  • Each new client can only claim the £100 transaction credit once.
  • The transaction fees and handling costs are converted and reimbursed in GBP even if they are charged in EUR. The amount that will be reimbursed in GBP is calculated based on the currency exchange rate applicable on the day of reimbursement.
  • Dutch law is applicable to this promotion.

Acceptance of offer conditions

By participating in the offer, the client automatically accepts the offer conditions and terms. DEGIRO may terminate the campaign prematurely or change the campaign conditions. DEGIRO will communicate any changes via the website.

Participation

Participation in the offer is open to all clients who have activated an account at DEGIRO on or before the 30 June 2024.

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